Business Administration/Medical Secretary

Job description

Our Clinic

We are looking for a part-time Business Administrator/ Medical Secretary to join our team at The Podiatry Clinic in Harborne. We are a team of Podiatrists and Physiotherapists.

We hire on attitude, not just skills and we are looking for someone who fits our family photo and wants to join us on the next part of our journey.

We are not interested in average so you must be committed to exceptional customer care and live up to high standards. We are on an exciting journey towards a compelling vision of a world-class practice, but we are also committed to having fun along the way. We pride ourselves on marinating a clean culture and environment within which we can all thrive and realise our potential.

Job Overview

As the first point of contact for our patients, you will provide friendly & unhurried customer service, with the utmost confidentiality. The ability to build relationships, earn trust, and a willingness to go the extra mile are paramount.

  • Record management, knowledge of GDPR guidelines and patient confidentiality guidelines

  • Strong business acumen and excellent client service skills

  • Proficient in MS Office and social media application

Career growth

At The Podiatry Clinics, we take the growth of ourselves & others seriously. From management to content creation, there are opportunities for those willing to take them. Prior experience as a receptionist/administration is preferred but not essential. Training courses for Business Development can be offered to successful candidates.

Responsibilities and Duties

  • Answering patient queries on the phone, or in-person

  • Booking appointments for patients

  • Welcoming patients in the reception

  • Provide the patient with a comfortable and confidential environment upon arrival

  • Maintaining patient records by obtaining /collecting recording, and updating personal information.

  • Protecting patients' rights by maintaining confidentiality of medical, personal and financial information.

  • Working closely with the clinicians and other admin to provide a high quality of patient care.

  • At times assisting clinicians during procedures is required.

  • Overseeing the full clinic facility operations in a business-focused manner

  • Contribute to driving the business forward by sharing knowledge of treatments and products

  • Managing stock through stock counts and ordering sufficient stock

  • Social Media management

Availability (subject to availability of hours and may change as needed).

We are flexible and can offer hours to suit as well.

  • Monday - 10am to 4pm

  • Tuesday - 10am to 4pm

  • Thursday- 10am to 4pm

  • Friday - 10am to 4 pm

  • Saturday- 10-am to 4pm

Part-time hours: 24 per week

Expected start date: ASAP

Job Types: Part-time, Permanent, Temp to perm

Schedule:

  • 6 hours shift

  • Day shift

  • Monday to Saturday

  • Weekend availability

Work remotely:

  • No

Salary: National Minimum Wage-£10.00 per hour

How to Apply:

  • Email an up to date CV to hello@thepodiatryclinics.co.uk

  • 2 Current references with contact details

  • A covering letter/email of no more than 500 words on why you chose your profession.